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Contact Us 1.800.900.2832

Outage Reporting


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CTEC is dedicated to providing the most reliable power supply possible.  If, however, your electric power goes off, please follow these instructions:

  • Check your fuses or circuit breakers to determine that the trouble is not in your own system.


  • Check to see if your neighbors have power. This will help CTEC determine whether the trouble is caused by a transformer serving your home or is more general in nature.


  • Have your bill handy so you can give the dispatcher the account number or meter number shown on the bill.


To report an outage 24-hours a day, 7 days a week, phone the following:

Fredericksburg area:    830-997-2126  

All other areas:  1-800-900-CTEC (2832)

If the outage is the responsibility of the Co-op, there will, of course, be no charge. If the co-op responds to a call and it is determined that the outage is on the member's side of the meter, such as a blown fuse or tripped breaker, etc., you will be billed for a trip fee.


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