October 16, 2018 8:19 AM - Our Castell Substation is down and crews are having trouble getting to areas that are north, south and west of Llano due to high water. There is no ETA at this time.
CTEC is dedicated to providing the most reliable power supply possible. If, however, your electric power goes off, please follow these instructions:
- Check your fuses or circuit breakers to determine that the trouble is not in your own system.
- Check to see if your neighbors have power. This will help CTEC determine whether the trouble is caused by a transformer serving your home or is more general in nature.
- Have your bill handy so you can give the dispatcher the account number or meter number shown on the bill.
To report an outage 24-hours a day, 7 days a week, phone the following:
Fredericksburg area: 830-997-2126
All other areas: 1-800-900-CTEC (2832)
If the outage is the responsibility of the Co-op, there will, of course, be no charge. If the co-op responds to a call and it is determined that the outage is on the member's side of the meter, such as a blown fuse or tripped breaker, etc., you will be billed for a trip fee.
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