CTEC has taken several measures to protect our members and our employees from the coronavirus, also known as COVID-19.  Cooperative management has been monitoring the situation and decided that beginning Friday, March 20 all office lobbies will be temporarily closed to the public until further notice. Drive-thru windows and drop boxes at all CTEC offices will remain open to our members.

Cooperative business operations will continue as normal. CTEC personnel will still handle payments and customer service questions through the drive-thru windows and drop-boxes, Monday through Friday, from 8:00 a.m. – 5:00 p.m. Customer Service Representatives will be available by phone at 800-900-2832, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

 

Central Texas Electric Co-op wants to remind members that we have several convenient ways for our members to conduct business with the Cooperative including:

 

Payment Options

  • Online at ctec.coop – Sign up for SmartHub or make a one-time payment
  • Online banking - Initiate a payment through your bank
  • CTEC SmartHub mobile app – available in both the Google and App Store
  • Pay by Phone (Toll-Free) - Check or credit/debit card at 1-877-495-6842
  • Mail – Payments may be mailed to P.O. Box 553, Fredericksburg TX 78624
  • Drive-thru windows in all CTEC offices – Open Monday through Friday from 8:00 a.m. – 5:00 p.m.

 

Connection/Disconnection of Electric Service 

Members can open a new service account or close an existing account:

 

Report Outages

Members can report it: