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  • CTEC lobbies are closed.  Our drive-thrus will remain open during regular business hours in Fredericksburg, Llano, Mason and Kingsland. 
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COVID-19

CTEC has taken several measures to protect our members and our employees from the coronavirus, also known as COVID-19.  Cooperative management has been monitoring the situation and decided that beginning Friday, March 20 all office lobbies will be temporarily closed to the public until further notice. Drive-thru windows and drop boxes at all CTEC offices will remain open to our members.

Cooperative business operations will continue as normal. CTEC personnel will still handle payments and customer service questions through the drive-thru windows and drop-boxes, Monday through Friday, from 8:00 a.m. – 5:00 p.m. Customer Service Representatives will be available by phone at 800-900-2832, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

 

Central Texas Electric Co-op wants to remind members that we have several convenient ways for our members to conduct business with the Cooperative including:

 

Payment Options

  • Online at ctec.coop – Sign up for SmartHub or make a one-time payment
  • Online banking - Initiate a payment through your bank
  • CTEC SmartHub mobile app – available in both the Google and App Store
  • Pay by Phone (Toll-Free) - Check or credit/debit card at 1-877-495-6842
  • Mail – Payments may be mailed to P.O. Box 553, Fredericksburg TX 78624
  • Drive-thru windows in all CTEC offices – Open Monday through Friday from 8:00 a.m. – 5:00 p.m.

 

Connection/Disconnection of Electric Service 

Members can open a new service account or close an existing account:

  • Email – helpdesk@ctec.coop
  • By phone – 800-900-2832

 

Report Outages

Members can report it:

  • SmartHub mobile app
  • By phone – 800-900-2832

 

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©2021 Central Texas Electric Co-op. Proudly Serving the Texas Hill Country

  • Home
  • New Service
    • Line Extension
    • Service Applications
  • My Account
    • Bank Drafting
    • Bill Pay Options
    • SmartHub
    • Capital Credits
    • Life Support
  • Member Info
    • Member Meetings
    • Rates
    • Fees
    • Office Information
    • New Meter Roll Out
    • Privacy Policy
    • Operations Update
  • My Co-op
    • Board Meeting Agenda
    • Board Meeting Recap
    • Board of Directors
    • Bylaws
    • Co-op Principles
    • History
    • Member Rights
    • Staff
  • My Community
    • Operation Round-Up
    • Scholarship Program
    • Youth Tour
  • Energy & Safety
    • Efficiency
    • Solar Program
    • Safety Quiz
    • Safety
    • Call Before You Dig
  • Products & Services
    • Co-op Connections Program
    • Texas Co-op Power Magazine
    • CTESC Internet Service
    • Texas Co-op Power Cookbook
  • Careers
    • View Jobs Available
    • CTEC Online Employment Application
    • Human Resources Department
    • Employee Benefits
    • Learn About CTEC
  • Blog