During an Outage

Outage Reporting

Before calling the co-op during a power outage, check your home's panel box. A blown fuse or tripped circuit breaker could be at fault.

If you've determined that the source of the interruption is outside your home, report your outage at once. Outages can be reported:

By using our SmartHub app or by phone at (800) 900-2832

We will provide updates whenever possible on our website and Facebook. Do not use Facebook to report outages.
Turn off large electric appliances and equipment so that lines are not overloaded when power is restored.
Use caution and be sure to have adequate ventilation when operating generators, lanterns, heaters, and fuel-fired cookstoves.
If you use a generator, have it installed by a certified electrician. Improperly installed generators may feed energy back into the distribution lines, endangering our linemen and others.
Watch weather reports closely. If the weather is expected to worsen or outages are prolonged, consider staying with friends, family, or in a local shelter.
If you are safely able, check on elderly relatives, neighbors, and friends to make sure they’re safe, especially if they live alone.

If it's a hot time of year, dress in loose, lightweight clothing and stay on the coolest, lowest level of your home.
Use natural ventilation to cool homes, and consider purchasing battery-powered fans.
Drink plenty of water and avoid heavy meals, caffeinated drinks, and alcohol.
Close all drapes and blinds on the sunny side of your residence.
Take your family and pets to a basement or other cool location if you have one. Also, consider going to an air-conditioned public place during warmer daytime hours.

Stay inside, and dress warmly. Staying warm is a priority. Dress in several layers of loose-fitting, lightweight warm clothing. Wear hats, mittens, and scarves.
Close off unneeded rooms to keep the heat in your living areas.
Place a draft block at the bottom of doors to minimize cold drafts from entering the house.
When using an alternative heat source, follow operating instructions, use fire safeguards, and be sure to properly ventilate. Always keep a multipurpose, dry-chemical fire extinguisher nearby, and know how to use it.
Keep a close eye on the temperature in your home. Infants and people over the age of 65 are often more susceptible to the cold. You may want to stay with friends or relatives or go to a shelter if you cannot keep your home warm.
Keep your faucets on a slow drip to keep pipes from freezing. Catch the dripping water in a clean container, sink, or tub. If your pipes freeze, turn off the main water supply to prevent further damage.
Don’t use your stove or oven for heat. Gas stoves and ovens produce carbon monoxide, and electric ones pose a fire risk when not used as designed.

Keep refrigerator or freezer doors closed. A freezer that is half full or full can keep foods frozen 24 to 48 hours. Foods can stay safe in an unopened refrigerator for up to four hours. If an outage lasts longer than four hours, remove and pack meat, milk and other dairy products in a cooler with ice.
Maintain food supplies that do not require refrigeration.
Use safe alternative food preparations. A barbecue grill is an excellent way to prepare food. Always grill outside.