If you disagree with the Cooperative regarding any aspect of the Cooperative’s service, you may request a supervisory review. If you make such a request, you have 5 days to participate in the review before the Cooperative may terminate service if the dispute is one in which the issues may result in such termination, provided that notice has been given under standard disconnection procedures. The results of the supervisory review will be provided in writing to the customer within 10 days of the review, if requested. If the billing dispute is not resolved by such review, you have the right to file a complaint with the Public Utility Commission of Texas, Office of Customer Protection, P.O. Box 13326, Austin, Texas 78711-3326, (512) 936-7150 or in Texas (toll-free) (888) 782-8477, Fax (512) 936-7003, e-mail: customer@puc.state.tx.us, internet address: http://www.puc.texas.gov/, TTY (512) 936-7136 and Relay Texas (toll-free) (800) 735-2989. During the pendency of such appeal or other resolution of a dispute, but in no event more than 60 days, you may avoid termination of service by paying the average of your monthly bill for the past twelve (12) months as determined by the Cooperative.
