As a member of the Cooperative, you have a right to request payment arrangements, in which an outstanding bill will be paid after the due date of the outstanding bill but before the due date of the next bill.
Level Payment Plan: A level payment plan may be entered into, which allows eligible residential customers to pay on a monthly basis a fixed billing rate of one-twelfth of that customer’s estimated annual consumption at the appropriate customer class rates, with provisions for annual adjustments in February, based on actual usage. If you do not fulfill the terms of the agreement, your service may be terminated under standard termination procedures. Such breech of the agreement voids your right to a level payment plan or re-negotiation to avoid termination.
Deferred Payment Plan: If you have not been delinquent in paying your bill more than 2 times in the last 12 months and are unable to pay any or all of your bill, you are qualified for a deferred payment plan. Such plan requires that you keep all subsequent bills current and pay monthly an amount not to exceed one-third (1/3) of the outstanding amount. The deferred payment plan may be made by visiting the Cooperative’s business office or contacting the Cooperative by telephone. The deferred payment plan shall be signed by the customer and a copy of this signed agreement will be given to the customer. A late fee will be applied when the customer is late with a scheduled payment as per the deferred payment plan. If you do not fulfill the terms of the agreement, your service may be terminated under standard termination procedures. Such breech of the agreement voids your right to a deferred payment plan or re-negotiation to avoid termination. The Cooperative is not required to offer this arrangement if you have had service for less than 3 months.