The Cooperative maintains four offices for the convenience of members to pay bills, report service interruptions and obtain information. During regular business hours, you may call your nearest office at the number shown below, or you may call the Cooperative's Headquarters office at (800) 900-CTEC (2832). All offices are open from 8:00 a.m. to 5:00 p.m., Monday through Friday, except holidays. The Cooperative’s Headquarters office is located at 386 Friendship Lane in Fredericksburg, Texas. The telephone number is (830) 997-2126. This number is for use in the Gillespie, Kendall, Kerr, Blanco, Real and Kimble Counties. The Llano office is located at 1410 East State Hwy. 29 in Llano, Texas. The telephone number is (325) 247-4191. This number is for use in Llano and San Saba Counties. The Kingsland office is located at 706 Cottonwood, Nobhill Subdivision in Kingsland, Texas and the telephone number is (325) 388-4542. After 5:00 P.M., Saturday, Sunday, and holidays, dial (325) 247-4191. The Mason office is located at 1881 East State Highway 29. The telephone number is (325) 347 6314. This number is for use in Mason, McCulloch, Menard and Kimble Counties.
If your power fails:
- Check your fuses or circuit breakers to determine that the trouble is not in your own system.
- Check with your neighbors to see if they have electricity.
- Have your bill handy when you call the office so you can give your account number and/or meter number shown on your bill.
- For power outages, Cooperative telephone numbers are answered twenty-four (24) hours a day, seven (7) days a week. Report an outage or emergency to the following numbers:
- Fredericksburg Area - 24 hours a day - (830) 997-2126 or (800) 900-CTEC (2832)
- Llano Area - 24 hours a day - (325) 247-4191
- Mason Area - 24 hours a day - (325) 347-6314
- Kingsland Area - between 8:00A.M.-5:00P.M. (325) 388-4542 after 5:00P.M. - (325) 247-4191
- In all areas, with the exception of Fredericksburg, persons calling Long Distance to report an outage may call “COLLECT”.
- If the outage is the responsibility of the Cooperative, there is no trip fee charged. If the outage is on customer’s side of meter, such as blown fuse or tripped breaker, etc., you will be billed for a trip fee.