CTEC is dedicated to providing the most reliable power supply possible. If, however, your electric power goes off, please follow these instructions:
- Check your fuses or circuit breakers to determine that the trouble is not in your own system.
- Check to see if your neighbors have power. This will help CTEC determine whether the trouble is caused by a transformer serving your home or is more general in nature.
- Have your bill handy so you can give the dispatcher the account number or meter number shown on the bill.
To report an outage 24-hours a day, 7 days a week, phone the following:
Fredericksburg area: 830-997-2126
All other areas: 1-800-900-CTEC (2832)
If the outage is the responsibility of the CTEC, there will, of course, be no charge. If the co-op responds to a call and it is determined that the outage is on the member's side of the meter, such as a blown fuse or tripped breaker, etc., you will be billed for a trip fee.