CTEC is dedicated to providing the most reliable power supply possible. If, however, your electric power goes off, please follow these instructions:
- Check your fuses or circuit breakers to determine that the trouble is not in your own system.
- If possible, check to see if your neighbors have power. This will help CTEC determine whether the trouble is caused by a transformer serving your home or is more general in nature.
- Have your bill handy so you can give the dispatcher the account number or meter number shown on the bill.
If the outage is the responsibility of the CTEC, there will, of course, be no charge. If the co-op responds to a call and it is determined that the outage is on the member's side of the meter, such as a blown fuse or tripped breaker, etc., you will be billed for a trip fee.
To report an outage 24-hours a day, 7 days a week:
Use our SmartHub App
Report an outage by phone
Fredericksburg area: 830-997-2126
All other areas: 1-800-900-CTEC (2832)