2020 marks 45 years Rosie Meurer has been with Central Texas Electric Co-op. That right! 45 years, something most working folks can not even imagine these days. Most of our members know her as the friendly voice that answers the phone. Being with the co-op for 45 years, Rosie has seen her fare share of changes over the years. We asked her to share some of her memories.
What is your role at CTEC?
I am the receptionist at CTEC.
Briefly describe what you do in an average day.
My job requires managing most all of the daily incoming calls. When members come in to apply for new services, have a billing concern, apply for our internet services, I direct them to the proper department for help. When large outages occur, I initially set up our Outage Management System and assist those calling to report their outage.
What is the best thing about your job?
The best part about my job is working with my fellow employees. I truly enjoy working with our members who are our number one priority. I have gotten to know a lot of them in all the years I have been at CTEC.
What drew you to CTEC originally?
My parents told me that I would have a great future working for CTEC.
How has the company changed since you have been here?
Oh where do I begin! When I first started at CTEC, my job consisted of working with bill payments, cashiering, answering the main switchboard, taking outage calls, helping the members who needed new electricity installed, handling meter transfers and disconnects. I dispatched on a two way radio to our outside crews and to our three district offices in Mason, Llano and Kingsland. Each and everyone of the tasks that I performed back then, now has its own separate department. Working from the central phone that we had maybe ten buttons to the current switchboard that has close to 100 buttons. We transitioned from paper book ledgers to view the members information to our new lifesaving computers. To name a few other things with the new technology, we have a cash register system, outage management system, SmartHub app, and the newest one that is being installed currently is the radio frequency meters that will allow us to give better usage data to our members. Since I began my job in 1975, CTEC has had four different CEO’s.
What has been your favorite part of working here?
My favorite part of working here are all the friendships that I have made with my peers and the privilege to serve and get to know our members. I have also enjoyed the transition from working in our old building on Washington Street to the current building we are located in on Friendship Lane.
What motivates you to wake up and go to work?
What motivates me to go to work everyday is knowing that I have a job to do and knowing that I have had job security including during this pandemic that we are facing.
What’s been one of your proudest moments working at CTEC?
The proudest moment working for CTEC was being asked to be the receptionist and currently holding the highest tenure with 45 years.
Before working at CTEC, what was the most unusual or interesting job you’ve ever had?
Before working at CTEC, I was a waitress for several years.
What are 3 words to describe CTEC?
We’re your co-op