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What can we help you with?

New construction is when you need service at a location that has never had electricity before.

New Construction Paperwork

The process involves several steps, so be sure to contact CTEC’s Member Service Department as soon as possible to begin the process.  Here is what to expect:

  1.  Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served.
    • Type of service (residential, well, commercial, irrigation)
  3. Our Member Services Department will send you the required paperwork or you can print the necessary forms above. 
  4. A Staking Technician will contact you to schedule an appointment to meet at the property and discuss line and meter locations. 
  5. The Staking Technician will draw up a cost sheet based on what was discussed and send a letter with the fees required.
  6. All paperwork must be completed, and all fees must be paid before any construction can begin.
  7. If vegetation removal is required, a job order will be issued to our Right of Way Department.  At this time, final staking is done, and Dig Tess will mark any underground utilities.
  8. The job will then be released to our Construction Department, either underground or overhead depending on the type of service.  All jobs are placed on the schedule in the order they are received.

Transferring of existing service is when an individual needs power that is currently connected put into their name.  This includes member name changes and change of tenant requests.

 

  1. Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served or a meter number.
    • Date of transfer.
  3. Our Member Services Department will send you the required paperwork or you can print the necessary forms below.  Our Member Services Representative will let you know which forms will be required.
  4. There are some fees involved with transferring service, our Member Services Representatives will let you know the amount and you can pay with a check or credit card when you return your paperwork.  (we do not accept American Express or business credit cards) You can also make payment via SmartHub or through our automated phone system at 1-877-495-6842.

 

Connecting existing service is when an individual needs power at a location that has been disconnected. 

 

  1. Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served or a meter number.
    • Date of connect.
  3. Our Member Services Department will send you the required paperwork or you can print the necessary forms below.  Our Member Services Representative will let you know which forms will be required.
  4. There are some fees involved with connecting service, our Member Services Representatives will let you know the amount and you can pay with a check or credit card when you return your paperwork.  (we do not accept American Express or business credit cards) You can also make payment via SmartHub or through our automated phone system at 1-877-495-6842.
  5. All paperwork and fees must be paid in our office before a meter will be reconnected.

Disconnecting existing service is when an individual needs power at a location turned off.  The meter will either removed from the meter box or remotely disconnected.  It will not be possible to use electricity at the location unless the service is reconnected.

  1. Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served or a meter number.
    • Date of disconnect.
  3. Scheduled service disconnections are completed Monday through Friday, between 7 a.m. and 4 p.m., except on holidays or weekends.
  4. A trip fee or disconnect fee may be required.  This will appear on your final bill.

 

You can add another meter to an existing location.

 

New Meter Paperwork

The process involves several steps, so be sure to contact CTEC’s Member Service Department as soon as possible to begin the process.  Here is what to expect:

  1.  Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served.
    • Type of service (residential, well, commercial, irrigation)
  3. Our Member Services Department will send you the required paperwork or you can print the necessary forms above. 
  4. A Staking Technician will contact you to schedule an appointment to meet at the property and discuss line and meter locations. 
  5. The Staking Technician will draw up a cost sheet based on what was discussed and send a letter with the fees required.
  6. All paperwork must be completed, and all fees must be paid before any construction can begin.
  7. If vegetation removal is required, a job order will be issued to our Right of Way Department.  At this time, final staking is done, and Dig Tess will mark any underground utilities.
  8. The job will then be released to our Construction Department, either underground or overhead depending on the type of service.  All jobs are placed on the schedule in the order they are received.

If you need to increase electrical capacity or relocate existing electric equipment:

Upgrade or Relocate Paperwork

The process involves several steps, so be sure to contact CTEC’s Member Service Department as soon as possible to begin the process.  Here is what to expect:

  1.  Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served.
    • Type of service (residential, well, commercial, irrigation)
    • Meter number
  3. Our Member Services Department will send you the required paperwork or you can print the necessary forms above. 
  4. A Staking Technician will contact you to schedule an appointment to meet at the property and discuss line and meter locations. 
  5. The Staking Technician will draw up a cost sheet based on what was discussed and send a letter with the fees required.
  6. There may be fees that need to be paid before construction can begin.
  7. If vegetation removal is required, a job order will be issued to our Right of Way Department.  At this time, final staking is done, and Dig Tess will mark any underground utilities.
  8. The job will then be released to our Construction Department, either underground or overhead depending on the type of service.  All jobs are placed on the schedule in the order they are received.

Security lighting can provide additional safety and convenience for your home, farm or business.  CTEC offers LED security lights that automatically turn on at dusk and off at dawn for a low monthly fee.  Follow the steps below if you are interested in a security light at your location.  If you are transferring an account into your name and want to keep the security light at the location, please include the form below with your other paperwork. 

  1. Your first step will be to contact our Member Services Department.  You can do so by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.
  2. Here is the information they will need.
    • Basic contact information (name, mailing address, phone number, email, etc.)
    • 911 address of the property to be served or a meter number.
    • Date of connect. 
  3. Our Member Services Department will send you the required paperwork or you can print the necessary form below. 
  4. There may be some fees involved with installing security lights, our Member Services Representatives will let you know the amount.

 

We offer bank or credit card drafting for our members.  We accept VISA, Master Card, or Discover credit cards.  Bills due on the 5th of the month are drafted on the 3rd of the month, or the first working day thereafter and bills due on the 20th of the month are drafted on the 17th of the month or the first working day thereafter.

 

Bank Draft Authorization Form

 

You can also sign up for bank drafting through SmartHub.  You can create a new account or log in here.  Select Billing & Payments from the menu and then AutoPay Program.  From here you can select Sign Up For AutoPay for the accounts you wish to be drafted and enter any banking or credit card information.

       

As a member of Central Texas Electric Co-op, you are a part owner in the co-op.  Because electric co-ops operate as a non-profit, any excess revenues, called margins, are returned to members in the form of capital credits.  Learn more about how capital credits work.

 

If you have questions, please contact us by calling 1-800-900-2832 or by emailing helpdesk@ctec.coop.

 

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New Service FAQs

The time frame varies based on weather and workload.

The contribution-in-aid-of-construction, or CAC, is a fee paid by the member to help cover the costs of extending electric lines to a new location. The CAC is nonrefundable and must be paid before construction is scheduled.

The meter base can be purchased through Central Texas Electric Cooperative and is not supplied with construction.  The member can purchase a meter base from another party. 

 No, Central Texas Electric Cooperative jobs are staked and scheduled for construction in the order they are received.

Members can request specifications for setting up temporary service (underground and overhead).

Yes, Central Texas Electric Co-op requires paperwork for each connected meter.

An easement is a written document signed by the landowner, which grants CTEC permission to access and use a portion of the landowner’s property to construct, maintain, operate, repair, replace, relocate and remove any of the necessary equipment for supplying electricity to its members. The easement must be signed by the landowner or the landowner’s authorized representative before a notary public.

Members must give CTEC the rights, privileges, and easements necessary to construct, operate, repair, replace and perpetually maintain electric equipment and facilities located on the member’s owned or leased property, and in or on all streets, roads, or highways abutting their property. All service lines providing members with electricity and all switches, meters, and other equipment constructed or installed by CTEC on the property belong solely to CTEC, and CTEC can access the property to repair, service, or remove those items as necessary. 

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