Bill Pay Options

Ways to Pay

Payment via SmartHub

Pay on the SmartHub website or app using a checking or savings account or with a credit or debit card. Account or card information can be saved for future online payments.

Register for a SmartHub account

Login to SmartHub

Learn more about the SmartHub website and app

One-Time Online Payment

Experience the convenience of SmartHub bill pay with no registration required.

Recurring Bank Draft

Sign up for banking drafting online via SmartHub, by mail, or at any of our office locations. We also offer credit card drafting by VISA, MasterCard, or Discover card.

To sign up via SmartHub, select Billing & Payments from the menu and then AutoPay Program. From here you can select Sign Up For AutoPay for the accounts you wish to be drafted and enter any banking or credit card information.

To sign up by mail, complete our printable Recurring Bank Draft Authorization Form (PDF) and send it to the address on the form.

Online Banking

Member can set up one-time or recurring payments through their bank. Contact your bank for more details.

Cash Payment Locations

If you want to pay your electric bill in cash, use the barcode on the back of your billing statement or in your Smarthub app to pay at locations such as Dollar General, Family Dollar, Wal-Mart, Walgreens, CVS, HEB, and participating convenience stores.

See Payment Locations using VanillaDirect

See Western Union Payment Locations 

Pay by Phone (Toll-Free)

We can accept a check, credit, or debit card when you call (855) 939-3623.

Pay by Mail

Please only send a check or money order through the mail.

Pay at a CTEC Office

Our offices are open Monday through Friday from 8 a.m. to 5 p.m. and can accept cash, check, credit or debit card, or money orders. See office locations.

Drop Box

We have drop boxes at each of our CTEC offices. Leave a payment any time of the day or night. Please only pay by check or money order when using drop boxes. See office locations.

Payment Extensions

We understand at certain times a member may need to make a payment after the due date. In those situations, you can request to defer your payment to avoid disconnection. If you need to make a payment arrangement, call our Headquarters at (800) 900-2832 or email the CTEC Help Desk

Billing Programs