New Construction & Changes to Service

Transfer Service

Transferring of existing service is when an individual needs power that is currently connected put into their name. This includes member name changes and change of tenant requests.

Process

1. Your first step will be to contact our Member Services Department. You can do so by calling (800) 900-2832 or by emailing the CTEC Help Desk.
2. Here is the information they will need.
   • Basic contact information (name, mailing address, phone number, email, etc.)
   • 911 address of the property to be served or a meter number.
   • Date of transfer.
3. Our Member Services Department will send you the required paperwork or you can print the necessary forms below.  Our Member Services Representative will let you know which forms will be required.
   • Application for Service – Individual or Joint Account (PDF)
   • Application for Service – Entity (PDF)
   • Terms of Membership Agreement (PDF)
   • Authorization and Release Form (PDF)
   • Permission to Contact Form (PDF)
   • Please include a copy of your photo ID along with the completed forms.
4. There are some fees involved with transferring service, our Member Services Representatives will let you know the amount and you can pay with a check or credit card when you return your paperwork.  (We do not accept American Express or business credit cards) You can also make payment via SmartHub or through our automated phone system at (855) 939-3623.

About SmartHub

Connecting Existing Service (Re-Connection)

Connecting existing service is when an individual needs power at a location that has been disconnected.

Process

1. Your first step will be to contact our Member Services Department. You can do so by calling (800) 900-2832 or by emailing the CTEC Help Desk.
2. Here is the information they will need.
   • Basic contact information (name, mailing address, phone number, email, etc.)
   • 911 address of the property to be served or a meter number.
   • Date of connect.
3. Our Member Services Department will send you the required paperwork or you can print the necessary forms below.
   • Application for Service – Individual or Joint Account (PDF)
   • Application for Service – Entity (PDF)
   • Terms of Membership Agreement (PDF)
   • Authorization and Release Form (PDF)
   • Permission to Contact Form (PDF)
   • Please include a copy of your photo ID along with the completed forms.
4. There are some fees involved with connecting service, our Member Services Representatives will let you know the amount and you can pay with a check or credit card when you return your paperwork.  (We do not accept American Express or business credit cards) You can also make payment via SmartHub or through our automated phone system at (855) 939-3623.
5. All paperwork and fees must be paid in our office before a meter will be reconnected.

Disconnecting Existing Electric Service

Disconnecting existing service is when an individual needs power at a location turned off.  The meter will either removed from the meter box or remotely disconnected.  It will not be possible to use electricity at the location unless the service is reconnected.

Process

1. Your first step will be to contact our Member Services Department. You can do so by calling (800) 900-2832 or by emailing the CTEC Help Desk.
2. Here is the information they will need.
   • Basic contact information (name, mailing address, phone number, email, etc.)
   • 911 address of the property to be served or a meter number.
   • Date of disconnect.
3. Scheduled service disconnections are completed Monday through Friday, between 7 a.m. and 4 p.m., except on holidays or weekends.
4. A trip fee or disconnect fee may be required.  This will appear on your final bill.

Upgrade or Relocate Service

If you need to increase electrical capacity or relocate existing electric equipment:

Process

The process involves several steps, so be sure to contact CTEC’s Member Service Department as soon as possible to begin the process. Here is what to expect:

1.  Your first step will be to contact our Member Services Department.  You can do so by calling (800) 900-2832 or by emailing the CTEC Help Desk.
2. Here is the information they will need.
   • Basic contact information (name, mailing address, phone number, email, etc.)
   • 911 address of the property to be served.
   • Type of service (residential, well, commercial, irrigation)
   • Meter number
3. Our Member Services Department will send you the required paperwork or you can print the necessary forms above.
4. A Staking Technician will contact you to schedule an appointment to meet at the property and discuss line and meter locations.
5. The Staking Technician will draw up a cost sheet based on what was discussed and send a letter with the fees required.
6. There may be fees that need to be paid before construction can begin.
7. If vegetation removal is required, a job order will be issued to our Right of Way Department.  At this time, final staking is done, and Dig Tess will mark any underground utilities.
8. The job will then be released to our Construction Department, either underground or overhead depending on the type of service.  All jobs are placed on the schedule in the order they are received.

Paperwork

• Wiring Specs – Overhead Service (PDF)
• Wiring Specs – Underground Service (PDF)
• Right-of-Way Easement Paperwork (PDF)

Please include a copy of your photo ID along with the completed forms.